Questions people ask
Short answers to what people usually want to know before they reach out. If yours isn't here, call or text us.
Starting
How do I get started?
Fill out the short request form, or call or text (914) 734-5248. Someone from our team gets back to you, usually the same business day, to check your coverage and suggest a therapist.
Do I need to know what's wrong before I reach out?
No. Plenty of people start with "something doesn't feel right." Figuring out the rest is part of what the first sessions are for.
Can I choose my therapist?
Yes. You can ask for someone by name from the team page, or tell us a little and we'll suggest someone who fits.
What if my therapist isn't the right fit?
Tell us and we'll help you switch. It happens, and nobody takes it personally.
Cost and insurance
Do you take my insurance?
We're in network with Aetna, UnitedHealthcare, Oxford, Optum, UMR, Meritain Health, Anthem, Cigna, 1199SEIU, MVP Health Care, Fidelis Care, EmblemHealth, GHI, Beacon (now Carelon) and Medicare. We check your benefits before your first session.
What does it cost if I pay for myself?
Individual sessions are $100 and couples sessions are $115. There's a sliding scale if cost gets in the way, and you can ask for a Good Faith Estimate before care starts.
Sessions
Where do sessions happen?
In our office in Newburgh, or by telehealth anywhere in New York.
Do you see children and teenagers?
Yes. Several of our therapists work with children, teens and their parents. The finder shows who.
Do you see couples and families?
Yes. Several of us work with couples, and several work with whole families.
Can I have sessions in Spanish?
Yes. Dominique Dodson, Elizabeth Greaney, Ashley Shah, Grenny Hiraldo and Sofia Delarosa offer sessions in Spanish.
Privacy and safety
Is what I say in therapy private?
Yes, with a few exceptions the law requires, such as when someone's safety is at risk. Your therapist explains them at your first session, and our Notice of Privacy Practices has the details.
What if I'm in crisis?
Call or text 988 any time, or call 911 in an emergency. 988 answers in Spanish too. Our forms and email aren't watched around the clock, so please don't wait on us.
Does this website track me?
No. There are no ads, tracking pixels or analytics, and what you choose in the finder stays in your browser.
Still wondering about something?
Call or text (914) 734-5248, Monday to Friday, 9am to 7pm. Asking a question doesn't sign you up for anything.